L-Theanine & Ksm-66

We offer free shipping for purchase orders of $49 or more.Our free shipping service is available in the United States, United Kingdom, Australia, Canada, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea and the United Arab Emirates.

Delivery Area:

We offer shipping to the United States, United Kingdom, Australia, Canada, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates.We apologize for any inconvenience caused and appreciate your understanding.

The estimated delivery time, in working days, is as follows:

Order Preparation:

Upon receiving your order information, we will process your order. The order preparation time can range from 1-3 working days. Once your order is shipped, we will send you a detailed shipping information email, including the tracking number and query website. During the order preparation stage, we will check stock availability, confirm customization requirements (if applicable), verify your shipping address, and ensure eligibility for our Shipping Policy. Once everything is ready, your order will be shipped from our warehouse. Please ensure that you provide a detailed shipping address, including the street number, to avoid any delays in shipment. If necessary, our customer service team will contact you to provide additional information.

Delivery Time:

The delivery time mentioned is an estimate and primarily depends on the shipping time. Please note that delivery times may vary from region to region within the same country. We continuously strive to improve our service and work with reliable carriers to ensure timely delivery.

Shipping Time:

For shipping times, please refer to the table on the Shipping Policy page.

Stock Availability:

Please be aware that stock levels indicated on our website are based on the information we receive from our own warehouse or the manufacturer's warehouse. Stock levels can change rapidly, and even if a product is listed as "In stock" on our site, it does not guarantee availability at the time of order placement. 

Customs Fees And Tax:

In some cases, duties may be levied if the maximum side length of the package exceeds 60 centimeters. The likelihood of this is approximately 5%. If customs duties are levied, we will pay all customs duties. For most shipments to the United States and other European countries, customs duties range from $0 to $25 per piece. If you are unsure of the impact of a tariff, please contact us at contact@vivonu.com for clarification.

If required by the laws of your region, we will add the applicable VAT to your order.

Compensation for Late Delivery:

We understand the importance of timely delivery and apologize for any delays. We strive to ensure that your shipment arrives on time and will make every effort to rectify any delays.

Refuse To Receive The Goods

When the order has been shipped, but the customer cancels the order or refuses to receive it, you will be responsible for the cost of returning the product and any charges for shipping. If the product cannot be returned to the sender (for example, if the returned shipping costs exceed the value of the item), a refund cannot be obtained.

Wrong Address

In the event that the package cannot be delivered due to an error in the specified address, and when the package has been returned by the relevant parcel service, the shipping costs will be recovered from the customer (not per the table above). The price of the ordered items will be returned when Vivonu has received the ordered items. Vivonu will contact you to inform you when the ordered items have been received.

Availability

We do our best to keep the stock on our website up to date. Unfortunately, it is possible that some items on our website are no longer in stock. If this is the case, the payment will be automatically refunded; the return of your payment includes a notification stating that the desired item is no longer in stock.

The Product Received Does Not Comply With The Order.

All shipments containing items that have been received incorrectly or incorrectly must be reported to us within one week of receipt of the item. We must be notified by email if the item does not match your order.We cannot accept claims after one week of receiving the item. In the event of the delivery of an incorrect item, ateasehomelife.com reserves the right to provide the correct product within a maximum period of 8 weeks after receipt of your email. We will pay all shipping costs for returning the incorrect item and delivering the correct product.If you do not want an exchange, the order will be treated as a return and the restocking fee will be charged up to 35%.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us at contact@vivonu.com.

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Order Cancellation

1. Please contact us at contact@vivonu.com if you decide to cancel the order.
2. Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.

Returns &Exchanges Policy

1. Purchase can be returned or exchanged within 15 days from the delivered date.
2. Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
3. Customer needs to contact us at contact@vivonu.com for RMA Number before return. Any return without RMA Number may be rejected.
4. After you receive confirmation from our customer service, please send the product back to us and following the instruction from our customer service. 
5. Customer is responsible for the return shipping cost and all incurred fees.
6. Items that do not meet these criteria will not be considered for return.
7. The mailing address will be provided by email after submitting the application.

Purchase Not Eligible for Return

1. Final sale products and clearance products are not eligible for return or exchange.
2. You must email us a picture showing the problem/defect.

Refunds (if applicable)

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
2. If you have not receive the refund within 7 business days, please contact us at contact@vivonu.com as soon as possible.
3. If you have any questions about our return & exchange policy, please contact us at contact@vivonu.com